At citibet, we believe gambling should always be a fun and entertaining experience — never a source of stress or financial hardship. Our responsible gaming program gives every Filipino player the tools and support they need to stay in control.
citibet is proud to be one of the Philippines' most trusted online betting platforms, and that trust comes with a serious responsibility. We are fully committed to promoting responsible gaming across all of our products — from sports betting and live casino to bingo and slot games.
We understand that for the vast majority of our players in Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines, gambling is a fun and social activity. But we also know that for some players, gambling can become a problem. That's why citibet has built a comprehensive responsible gaming framework that puts player welfare at the heart of everything we do.
Our responsible gaming tools are available to all registered citibet players at no cost. You don't need to be in crisis to use them — in fact, we encourage every player to set limits and use our tools as a matter of good habit, not just as a last resort.
citibet provides a full suite of player protection tools — all free, all confidential, and all available directly from your account settings.
Set a daily, weekly, or monthly deposit cap on your citibet account. Once your limit is reached, no further deposits can be made until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to protect you from impulsive decisions.
Decide in advance how long you want to play in a single session. citibet will display a timer and send you a reminder when your chosen session time is up. You can also set a mandatory break period between sessions to keep your gaming habits healthy and balanced.
If you feel that gambling is becoming a problem, you can self-exclude from citibet for a set period — 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is suspended and you will not receive any promotional communications from citibet.
Not ready for full self-exclusion but need a short break? Use citibet's cool-off feature to temporarily suspend your account for 24 hours, 48 hours, or up to 7 days. This gives you breathing room without the commitment of a longer exclusion period.
View a full breakdown of your betting activity, deposits, withdrawals, and net gaming spend directly from your citibet account dashboard. Transparency about your own habits is one of the most powerful tools for responsible gaming — knowledge is control.
Enable reality check notifications that pop up at regular intervals during your gaming session — every 30, 60, or 90 minutes. Each alert shows how long you've been playing and your net spend for the session, helping you stay grounded and make informed decisions.
Setting up responsible gaming tools on your citibet account takes less than two minutes. Here's how:
Visit citibet.xyz and sign in using your registered email and password. Make sure you're on the official citibet platform.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All available tools are listed here with clear descriptions.
Choose the tool you want to activate — deposit limits, session timers, cool-off, or self-exclusion — and follow the on-screen instructions. Changes take effect immediately or within 24 hours depending on the tool.
If you have any difficulty activating responsible gaming tools, our 24/7 support team is ready to assist. You can also request self-exclusion directly through our support channel.
Problem gambling can affect anyone, regardless of age, income, or background. Being aware of the warning signs is the first step toward getting help. Ask yourself honestly — do any of these apply to you?
1 Do you spend more money on gambling than you originally planned?
2 Do you find yourself chasing losses — betting more to try to win back what you've lost?
3 Has gambling caused arguments or tension with family members or friends?
4 Do you feel restless, irritable, or anxious when you try to cut back or stop gambling?
5 Have you borrowed money, sold belongings, or used bill money to fund gambling?
6 Do you think about gambling frequently, even when you're doing other things?
7 Have you tried to stop or cut back on gambling but found it difficult to do so?
If you or someone you care about is struggling with gambling, these resources are available to help. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for all licensed online gaming platforms in the Philippines, including player protection guidelines and exclusion registries.
The NCMH in Mandaluyong City provides mental health services including counselling for behavioural addictions. Filipino players in Metro Manila and nearby provinces can access their services directly.
Gamblers Anonymous runs peer support groups across the Philippines, including in Manila, Cebu, and Davao. Their 12-step program has helped thousands of Filipinos regain control of their gambling habits.
Our dedicated responsible gaming support team is available 24/7. Whether you need help activating self-exclusion, setting limits, or just want to talk to someone, we're here for every citibet player across the Philippines.
Under the PAGCOR regulatory framework governing online gaming in the Philippines, all players must be at least 21 years of age to register and play on citibet. This is a strict legal requirement, and citibet enforces it rigorously.
During the registration process, citibet requires all new players to confirm their date of birth. We also conduct Know Your Customer (KYC) verification checks that include age verification using government-issued identification documents such as the Philippine National ID, passport, or driver's licence.
Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be returned, and the matter may be reported to the relevant Philippine authorities. citibet takes underage gambling extremely seriously and has zero tolerance for any attempt to circumvent our age verification procedures.
We also strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Tools such as device-level content filters and browser restrictions can provide an additional layer of protection for young people in your household.
Minimum age to play on citibet. This is a legal requirement under PAGCOR regulations.
Age Verification Required:
Valid Philippine National ID, Passport, Driver's Licence, or other government-issued photo ID accepted.
These simple habits can make a big difference in keeping your citibet experience enjoyable and within healthy boundaries.
Decide how much you are comfortable spending before you open the citibet app. Treat it like a night out — once the budget is gone, the session is over. Never dip into savings, rent money, or funds earmarked for bills.
Step away from the screen regularly. Long, uninterrupted gaming sessions can cloud your judgment and lead to impulsive decisions. Set a timer, get up, have a snack, and come back with a clear head — or call it a day.
The best mindset for gambling is to treat it as entertainment — like watching a movie or going to a concert. If you win, great! But never expect to win, and never rely on gambling as a source of income or financial relief.
Chasing losses is one of the most common and dangerous gambling behaviours. If you've hit your budget for the day, stop — no matter how tempting it is to "win it back." The odds do not change based on your previous results.
Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair decision-making and can lead to bets you would never make with a clear head. citibet is for good times only.
If gambling is causing you stress or affecting your relationships, talk to a trusted friend, family member, or professional. You don't have to deal with it alone. citibet's support team is also available 24/7 for any player who needs guidance.
citibet is committed to providing every Filipino player with a safe, fair, and enjoyable gaming experience. Use our responsible gaming tools, set your limits, and enjoy the game — the right way.
🔞 21+ only. Gambling involves risk. Please bet responsibly. For help, contact PAGCOR's Responsible Gaming program.